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Guerrilla Design take 2
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October 21st, 2008The Daily ConsumerThanks to Etan over at eL for talking a bit more about Guerrilla Design. As a concept it is by no means ours at all, especially since Jay Levinson started messing around with guerrilla marketing way back when. Interestingly, both guerrilla marketing and guerrilla design are intended to better sell something – a product, a service, a person; the only difference is that one is initiated on behalf of the seller (marketing), while the other is a consumer-initiated effort (design).
I definitely don’t see GD as a negative reaction on the part of consumers, but more of a positive reaction to a negative/flawed interaction. Sad as it is, if I feel the path of least resistance (and let’s be honest, most fun) to giving feedback to a seller is by subversively re-engineering their intended interaction, then something is definitely broken.
Tags: Etan Lightstone, guerrilla design, guerrilla marketing, Jay Levinson
One Response to “Guerrilla Design take 2”
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I prefer the term “passive aggressive” design
Just kidding.
In all seriousness, this plays into the bigger move towards INCLUDING users/consumers in product R&D. Most of the time products are developed based on prodding the market for a gap… maybe conducting a few focus groups. Then deliver.
Instead companies need to start including user testing as part of their development / design cycle , if companies do their job right, maybe Guerrilla consumer tactics can be avoided? Of course, feedback is always valuable.
